Lerzan Aksoy: search on Z-Library

The world's largest scientific articles store. 70,000,000+ articles for free.

Don't use scam websites

1

Understanding Generation Y and their use of social media: a review and research agenda

Aksoy, Lerzan, Bolton, Ruth N., Parasuraman, A., Hoefnagels, Ankie, Migchels, Nanne, Kabadayi, Sertan, Gruber, Thorsten, Komarova Loureiro, Yuliya, Solnet, David

Journal:

Journal of Service Management

Year:

2013

Language:

english

File:

PDF, 284 KB

english, 2013

2

Customer experience driven business model innovation

Keiningham, Timothy, Aksoy, Lerzan, Bruce, Helen L., Cadet, Fabienne, Clennell, Natasha, Hodgkinson, Ian R., Kearney, Treasa

Journal:

Journal of Business Research

Year:

2019

Language:

english

File:

PDF, 603 KB

english, 2019

3

Managing brands and customer engagement in online brand communities

Aksoy, Lerzan, Wirtz, Jochen, den Ambtman, Anouk, Bloemer, Josée, Horváth, Csilla, Ramaseshan, B., van de Klundert, Joris, Gurhan Canli, Zeynep, Kandampully, Jay

Journal:

Journal of Service Management

Year:

2013

Language:

english

File:

PDF, 369 KB

english, 2013

4

The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet

Keiningham, Timothy L., Cooil, Bruce, Aksoy, Lerzan, Andreassen, Tor W., Weiner, Jay

Journal:

Managing Service Quality

Year:

2007

Language:

english

File:

PDF, 303 KB

english, 2007

5

The Long-Term Stock Market Valuation of Customer Satisfaction

Aksoy, Lerzan, Cooil, Bruce, Groening, Christopher, Keiningham, Timothy L, Yalçın, Atakan

Journal:

Journal of Marketing

Year:

2008

Language:

english

File:

PDF, 420 KB

english, 2008

6

Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego

Timothy L. Keiningham, Lerzan Aksoy, Bruce Cooil and Tor Wallin Andreassen

Journal:

Marketing Science

Year:

2008

Language:

english

File:

PDF, 370 KB

english, 2008

7

Data‐driven services marketing in a connected world

Aksoy, Lerzan, Kumar, V., Chattaraman, Veena, Neghina, Carmen, Skiera, Bernd, Aksoy, Lerzan, Buoye, Alexander, Henseler, Joerg

Journal:

Journal of Service Management

Year:

2013

Language:

english

File:

PDF, 160 KB

english, 2013

8

Approaches to the Measurement and Management of Customer Value

Keiningham, Timothy L., Aksoy, Lerzan, Bejou, David

Journal:

Journal of Relationship Marketing

Year:

2006

Language:

english

File:

PDF, 865 KB

english, 2006

9

How Customer Lifetime Value Is Changing How Business Is Managed

Keiningham, Timothy L., Aksoy, Lerzan, Bejou, David

Journal:

Journal of Relationship Marketing

Year:

2006

Language:

english

File:

PDF, 575 KB

english, 2006

10

The Long-Term Stock Market Valuation of Customer Satisfaction

Lerzan Aksoy, Bruce Cooil, Christopher Groening, Timothy L. Keiningham and Atakan Yalçin

Journal:

Journal of Marketing

Year:

2008

Language:

english

File:

PDF, 3.10 MB

english, 2008

11

Decision Quality Measures in Recommendation Agents Research

Lerzan Aksoy, Bruce Cooil, Nicholas H. Lurie

Journal:

Journal of Interactive Marketing

Year:

2011

Language:

english

File:

PDF, 287 KB

english, 2011

12

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Timothy L. Keiningham, Bruce Cooil, Tor Wallin Andreassen and Lerzan Aksoy

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 2.47 MB

english, 2007

13

Beyond traditional word‐of‐mouth

Aksoy, Lerzan, Blazevic, Vera, Hammedi, Wafa, Garnefeld, Ina, Rust, Roland T., Keiningham, Timothy, Andreassen, Tor W., Donthu, Naveen, Carl, Walter

Journal:

Journal of Service Management

Year:

2013

Language:

english

File:

PDF, 335 KB

english, 2013

14

Approaches to Customer Segmentation

Cooil, Bruce, Aksoy, Lerzan, Keiningham, Timothy L.

Journal:

Journal of Relationship Marketing

Year:

2008

Language:

english

File:

PDF, 332 KB

english, 2008

15

The Future of Managing Customers as Assets

Keiningham, Timothy L., Aksoy, Lerzan, Bejou, David

Journal:

Journal of Relationship Marketing

Year:

2006

Language:

english

File:

PDF, 583 KB

english, 2006

16

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy and Michael Hsu

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 2.78 MB

english, 2007

17

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Keiningham, Timothy L, Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 388 KB

english, 2007

18

Does parent satisfaction with a childcare provider matter for loyalty?

Leventhal, Richard C., Keiningham, Timothy L., Aksoy, Lerzan, Andreassen, Tor W., Estrin, Demitry

Journal:

Journal of Consumer Marketing

Year:

2006

Language:

english

File:

PDF, 206 KB

english, 2006

19

A roadmap for driving customer word-of-mouth

Keiningham, Timothy Lee, Rust, Roland T., Lariviere, Bart, Aksoy, Lerzan, Williams, Luke

Journal:

Journal of Service Management

Year:

2018

Language:

english

File:

PDF, 662 KB

english, 2018

20

Social innovation in service: a conceptual framework and research agenda

Aksoy, Lerzan, Alkire (née Nasr), Linda, Choi, Sunmee, Kim, Peter Beomcheol, Zhang, Lu

Journal:

Journal of Service Management

Year:

2019

Language:

english

File:

PDF, 293 KB

english, 2019

21

Dimensionality of individualism–collectivism and measurement equivalence of Triandis and Gelfand’s scale

Fuan Li, Lerzan Aksoy

Journal:

Journal of Business and Psychology

Year:

2007

Language:

english

File:

PDF, 169 KB

english, 2007

22

An investigation of the cross-national determinants of customer satisfaction

Forrest V. Morgeson, Sunil Mithas, Timothy L. Keiningham, Lerzan Aksoy

Journal:

Journal of the Academy of Marketing Science

Year:

2011

Language:

english

File:

PDF, 339 KB

english, 2011

23

A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries

Lerzan Aksoy, Alexander Buoye, Pelin Aksoy, Bart Larivière, Timothy L. Keiningham

Journal:

Journal of Interactive Marketing

Year:

2013

Language:

english

File:

PDF, 447 KB

english, 2013

24

Dimensionality of Individualism-Collectivism and Measurement Equivalence of Triandis and Gelfand's Scale

Fuan Li and Lerzan Aksoy

Journal:

Journal of Business and Psychology

Year:

2007

Language:

english

File:

PDF, 1.81 MB

english, 2007

25

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Cooil, Bruce, Keiningham, Timothy L, Aksoy, Lerzan, Hsu, Michael

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 176 KB

english, 2007

26

Objectives of Customer Centric Approaches in Relationship Marketing

Aksoy, Lerzan, Keiningham, Timothy L., Bejou, David

Journal:

Journal of Relationship Marketing

Year:

2008

Language:

english

File:

PDF, 91 KB

english, 2008

27

Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness

Aksoy, Lerzan, Keiningham, Timothy L., Buoye, Alexander, Larivière, Bart, Williams, Luke, Wilson, Ian

Journal:

Journal of Business Research

Year:

2015

Language:

english

File:

PDF, 523 KB

english, 2015

28

Modeling Heterogeneity in The Satisfaction, Loyalty Intention and Shareholder Value Linkage: A Cross-Industry Analysis at the Customer and Firm Level

Larivière, Bart, Keiningham, Timothy L., Aksoy, Lerzan, Yalçin, Atakan, Morgeson, Forrest V., Mithas, Sunil

Journal:

Journal of Marketing Research

Year:

2015

Language:

english

File:

PDF, 425 KB

english, 2015

29

Conducting service research that matters

Gustafsson, Anders, Aksoy, Lerzan, Brady, Michael K., McColl-Kennedy, Janet R., Sirianni, Nancy J., Witell, Lars, Wuenderlich, Nancy V.

Journal:

Journal of Services Marketing

Year:

2015

Language:

english

File:

PDF, 159 KB

english, 2015

30

Relative measures in service research

Aksoy, Lerzan, Hogreve, Jens, Lariviere, Bart, Ordanini, Andrea, Orsingher, Chiara

Journal:

Journal of Services Marketing

Year:

2015

Language:

english

File:

PDF, 152 KB

english, 2015

31

The cumulative effect of satisfaction with discrete transactions on share of wallet

L. Keiningham, Timothy, Aksoy, Lerzan, C. Malthouse, Edward, Lariviere, Bart, Buoye, Alexander

Journal:

Journal of Service Management

Year:

2014

Language:

english

File:

PDF, 285 KB

english, 2014

32

Invited Commentary —Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego

Keiningham, Timothy L., Aksoy, Lerzan, Cooil, Bruce, Andreassen, Tor Wallin

Journal:

Marketing Science

Year:

2008

Language:

english

File:

PDF, 78 KB

english, 2008

33

Linking satisfaction to credit card decisions: an application of the Wallet Allocation Rule

Aksoy, Lerzan, Keiningham, Timothy L., Buoye, Alexander, Ball, Joan

Journal:

International Journal of Bank Marketing

Year:

2017

Language:

english

File:

PDF, 628 KB

english, 2017

34

Future scenarios of the collaborative economy

Fehrer, Julia A., Benoit, Sabine, Aksoy, Lerzan, Baker, Thomas L., Bell, Simon J., Brodie, Roderick J., Marimuthu, Malliga

Journal:

Journal of Service Management

Year:

2018

Language:

english

File:

PDF, 329 KB

english, 2018

35

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Keiningham, Timothy L., Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Journal:

Journal of Marketing

Year:

2007

File:

PDF, 380 KB

2007

36

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Keiningham, Timothy L., Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 380 KB

english, 2007

37

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Cooil, Bruce, Keiningham, Timothy L., Aksoy, Lerzan, Hsu, Michael

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 163 KB

english, 2007

38

Building service businesses in Africa: Introducing the business builder model

Aksoy, Lerzan, Allerstorfer, Peter, Cadet, Fabienne, Cook, Paul, Keiningham, Timothy, Koser, Manuel

Journal:

Thunderbird International Business Review

Year:

2019

File:

PDF, 1.22 MB

2019

39

The Wallet Allocation Rule (Winning the Battle for Share) ||

Keiningham, Timothy L., Aksoy, Lerzan, Williams, Luke, Buoye, Alexander J.

Year:

2015

Language:

english

File:

PDF, 6.72 MB

english, 2015

40

Service Safety in the Pandemic Age

Berry, Leonard L., Danaher, Tracey S., Aksoy, Lerzan, Keiningham, Timothy L.

Journal:

Journal of Service Research

Year:

2020

File:

PDF, 184 KB

2020

41

The practitionersâ path to customer loyalty: Memorable experiences or frictionless experiences?

Williams, Luke, Buoye, Alexander, Keiningham, Timothy L., Aksoy, Lerzan

Journal:

Journal of Retailing and Consumer Services

Year:

2020

File:

PDF, 592 KB

2020

42

A longitudinal examination of customer commitment and loyalty

Lariviere, Bart, L. Keiningham, Timothy, Cooil, Bruce, Aksoy, Lerzan, C. Malthouse, Edward

Journal:

Journal of Service Management

Year:

2014

Language:

english

File:

PDF, 147 KB

english, 2014

43

Does satisfaction matter more if a multichannel customer is also a multicompany customer?

Larivière, Bart, Aksoy, Lerzan, Cooil, Bruce, Keiningham, Timothy L.

Journal:

Journal of Service Management

Year:

2011

Language:

english

File:

PDF, 144 KB

english, 2011

44

Linking satisfaction to share of deposits: an application of the Wallet Allocation Rule

Journal:

International Journal of Bank Marketing

Year:

2014

Language:

english

File:

PDF, 313 KB

english, 2014

45

Does customer satisfaction lead to profitability?

Gustafsson, Anders, Keiningham, Timothy L., Perkins‐Munn, Tiffany, Aksoy, Lerzan, Estrin, Demitry

Journal:

Managing Service Quality

Year:

2005

Language:

english

File:

PDF, 252 KB

english, 2005

46

Perceptions are relative

Keiningham, Timothy Lee, Cooil, Bruce, Malthouse, Edward C, Buoye, Alexander, Aksoy, Lerzan, De Keyser, Arne, Lariviere, Bart

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 912 KB

english, 2015

47

Reexamining the link between employee satisfaction and store performance in a retail environment

Keiningham, Timothy L., Aksoy, Lerzan, Daly, Robert M., Perrier, Kathy, Solom, Antoine

Journal:

International Journal of Service Industry Management

Year:

2006

Language:

english

File:

PDF, 129 KB

english, 2006

48

How do you measure what you can't define?

Journal:

Journal of Service Management

Year:

2013

Language:

english

File:

PDF, 233 KB

english, 2013

49

Consumer perceptions of service constellations: implications for service innovation

Aksoy, Lerzan, van Riel, Allard C.R., Calabretta, Giulia, Driessen, Paul H., Hillebrand, Bas, Humphreys, Ashlee, Krafft, Manfred, Beckers, Sander F.M.

Journal:

Journal of Service Management

Year:

2013

Language:

english

File:

PDF, 212 KB

english, 2013

50

Value fusion

Aksoy, Lerzan, Larivière, Bart, Joosten, Herm, Malthouse, Edward C., van Birgelen, Marcel, Aksoy, Pelin, Kunz, Werner H., Huang, Ming‐Hui

Journal:

Journal of Service Management

Year:

2013

Language:

english

File:

PDF, 374 KB

english, 2013